Terms and Conditions
Last updated September 2020
Privacy Policy
Thank you for visiting www.saltandspoonwellness.com, the website of Salt + Spoon Wellness, originally founded by Renée Haché in Ontario, Canada. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.
If you contact us, we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number. We may use this information for Bluum Wellness marketing purposes. We will never sell this private information to third parties.
Please read this Privacy Policy carefully. We will alert You to any changes to this Policy by changing the “last updated” date at the top of this Policy. Any changes become effective immediately upon publication on Our website, and You waive specific notice of any changes to the Policy by continuing to use and access Our site(s). By accessing and using this website, you agree to this privacy policy. If you do not agree with this privacy policy, please do not use or access this website.
What is Personal Information?
“Personal information” is personally identifiable information such as your name, residential address and e-mail address and includes information about your products, services, subscriptions and usage, credit card information and billing records. It does not include the name, title, business address or telephone number of an employee of an organization.
What kind of personal information does Salt + Spoon Wellness collect?
We collect various types of personal information including: Your name, shipping address, email address, telephone number, credit card information, or demographic information like Your age, gender, or hometown. You consent to giving Us this information by providing it to Us voluntarily on Our website or any mobile application. You provide some of this information when You register with or make purchases from Our website. You may also provide this information by participating in various activities associated with Our site, including responding to blogs, contacting Us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but Your refusal may prevent You from accessing certain benefits from Our website or from making purchases. This information will be used for the primary purpose for which it was collected, which may include: responding to your message, communicating with you about the requested service or product, and processing payments for any and all purchases made by you through the website and links.
Salt + Spoon Wellness also collects certain technical information from your computer each time you request a page during a visit to our web site www.saltandspoonwellness.com.This information is collected from your computer’s Web browser to enhance your experience on our web site and may include your IP address, desktop or mobile operating system, Web browser software, screen resolution, and referrer Web site.
How Does Salt + Spoon Wellness collect personal information?
We collect personal information that is voluntarily provided to us by our customers, members, sponsors, web site users and the public in general when they contact us via telephone, e-mail, web browser, or in person. As mentioned above, we may also collect personal information from our business partners and other third parties who have agreed to obtain the consent of the person the information pertains to before disclosing the information to us. Bluum Wellness may also collect personal information through the following means:
i) Cookies .A cookie is a piece of data stored on a web site user’s computer hard drive containing information about the user. Cookies automatically delete this information from our computer storage system after 30 days, but permanent cookie files remain on the user’s computer’s hard drive until they manually delete the file. Bluum Wellness can use cookies to deliver content specific to your interests and to save your password so you don’t have to re-enter it each time you visit our web site. Cookies, by themselves, cannot be used to disclose your individual identity. A cookie will identify your browser, but not you, to our computer servers when you visit our web site. Most browsers are initially set up to accept cookies, but you can set your browsers to refuse cookies. However, if you do not accept cookies, you may be limited in some areas of our web site.
ii) Web beacons. To assess the effectiveness of promotional and marketing e-mails we send, we may attach a web beacon to the email that provides us with confirmation when the recipient opens the e-mail. This only occurs if the recipient’s computer supports such technology.
iii) Google Analytics, Shopify Analytics + Facebook Pixel. We may partner with third-party analytic companies, including, but not limited to, Google Analytics, Shopify Analytics, Facebook Pixels. The analytic companies may also use cookies (described above) or other tracking technologies to analyze visitors’ use of Our website or mobile app to determine the popularity of the content, and better understand online activity. We do not transfer personal information to these third-party vendors. However, in order to access Our website, You must consent to the collection and use of Your information by these third-party analytic companies. You should review their Privacy Policy and contact them directly if You have questions. If You do not want any information to be collected and used by tracking technologies, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
Why does Salt + Spoon Wellness collect personal information?
Your information allows us to offer you certain products and services, including the use of our website, to fulfill our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services we think might interest you. We generally store Your data and transmit it to a third party for processing. However, to the extent We process Your data, We do so to serve Our legitimate business interests (such as providing You with the opportunity to purchase Our goods or services and interact with Our website or mobile app).
Collecting Data from Children
This website or mobile app is not designed for use by children under age 16, and We do not knowingly solicit personal data from anyone under age 16. If You are under age 16, do not access or use Our website or related products or services. If You become aware that We have collected data of anyone under the age of 16, please contact Us so that We may delete that data.
Sensitive Data
We request that You do not submit any sensitive data to Us, via public postings, email correspondence with Us, or any other method, including social security number, health data, genetic data, or information related to Your ethnic origin, religious beliefs, or criminal history. If You do send Us this information, then by doing so You are consenting to Our use, storage, and processing of this information in accordance with this privacy policy.
Verifying and Amending Your Personal Information
Salt + Spoon Wellness tries to ensure that all personal information about you that is in our possession is accurate, complete and up-to-date. To enable us to do so, please inform the person to whom you provided your personal information of any change to that information.
You can inquire about, access and review your personal information held by Salt + Spoon Wellness make corrections to it. Please us by sending an email to hello@saltandspoonwellness.com for assistance with these matters. In some cases, Salt + Spoon Wellness will be prevented from disclosing the requested information to you. If any request you make for access to personal information is denied, we will provide you with an explanation.
Website Analytics / Cookies
To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Terms And Conditions
Your access to and use of this website is subject to legally binding terms and conditions. Carefully read the following terms and conditions before accessing or using this website. Your accessing or use of this website indicates your acceptance of the following terms and conditions and your agreement to be bound by them. The following terms and conditions form a binding agreement (“Agreement”) between you and Salt + Spoon Wellness. We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on this website. Your continued use of this website after any change means you have accepted the changed terms and conditions.
Canadian Copyright Law
Copyright protection is automatic in Canada. A work need not be registered with the Canadian Copyright Office nor does it have to be marked with a © to indicate that it is copyright protected.
a) Restricted Uses
Unauthorized copying or commercial publication or exploitation of text, images, audio and video clips and other content of this website including publication, retransmission, broadcast, circulation, selling, reproduction or redistribution, except as authorized by Salt + Spoon Wellness, is specifically prohibited. Anyone wishing to use any text, images, audio and video clips and other content for commercial use, publication, or any purpose other than fair dealing as defined by Canadian law, must request and receive prior written permission from Salt + Spoon Wellness. You covenant and agree not to use any screen scraping, framing, bots, spiders, crawlers, avatars, intelligent agents or other automated processes on this website or its content, without Salt + Spoon Wellness written consent. Permission for such uses may be granted on a case-by-case basis at the sole discretion of Salt + Spoon Wellness. A usage fee may be assessed depending on the type and nature of the proposed use.
b) Links to Third Party Websites
The Salt + Spoon Wellness website contains links to third party websites. The linked sites and pages are not under the control of Salt + Spoon Wellness and Salt + Spoon Wellness is not responsible for the contents of any linked website. These links are provided as a convenience only and shall not be construed as an endorsement or sponsorship of the linked website by Salt + Spoon Wellness.
c) Entire Agreement
These terms and conditions and any other legal notices, policies and guidelines of Salt + Spoon Wellness linked to these terms and conditions constitute the entire Agreement between you and Barks & Recreation relating to your use of this website and supersede any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter. This Agreement may not be amended or modified except by Salt + Spoon Wellness making such amendments or modifications available on this website.
d) Limitation of Liability and Indemnity
IN NO EVENT WILL Salt + Spoon Wellness OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING AMONG OTHER THINGS LOSS OF REVENUE OR PROFITS), PUNITIVE, OR EXEMPLARY, DAMAGES OF ANY KIND OR SUBJECT TO EQUITABLE OR INJUNCTIVE REMEDIES (WHETHER BASED ON BREACH OF CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE) ARISING OUT OF ACCESS TO, OR USE OF THIS WEB SITE, OR DELAY OR INABILITY TO USE THIS WEB SITE, OR ANY INFORMATION CONTAINED IN THIS WEB SITE. NOTHING IN THIS LIMITATION OF LIABILITY SHALL EXCLUDE LIABILITIES NOT PERMITTED TO BE EXCLUDED BY APPLICABLE LAW. As a condition of your use of this website, you agree to indemnify Salt + Spoon Wellness and its affiliates from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting from your use of this website, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.
Resolving Your Concerns
If you have any questions or concerns about Salt + Spoon Wellness’s personal information collection, use and disclosure practices, or terms and conditions, please let us know and we will do our best to help you. Please contact us directly at hello@saltandspoonwellness.co].
Refund policy
Food Freedom Breakthrough
Because I’m so sure you’re the right fit for this program, you’re aware of its demands and I intend to meet all of your expectations and more, there won’t be any refunds issued for the Food Freedom Breakthrough. But, I also understand that life happens. If you are unable to complete the program based on timing, scheduling or prior commitments then your investment will be deferred to the next available course launch date. If it’s a matter of you going through the program and feeling dissatisfied with the content delivered or your transformation results, I’ll request that you provide proof of course completion before your refund request is approved. If for other reasons, you feel you need a refund for a “portion” or total of the package, then please reach out to me directly addressing your reasons for the request and consideration will be given on an individual basis.
Food As Fuel Nutrition Subscription
You are subscribing to a monthly recurring payment for nutrition consultations which includes:
1 x Initial Intake
1 x Nutrition Protocol, recurring monthly delivery
4 x Nutrition Coaching Calls, recurring monthly
Your subscription will renew monthly corresponding with the date of your billing cycle, until terminated.
Cancelling Your Subscription
Once we've completed our work together, you may cancel your subscription (via Practice Better) before youre next billing cycle, with a minimum 48 hours notice.
3 Month and 6 Month Plans
If you register for a 3 month or 6 month plan and that term is complete, you will automatically be billed on a month-to-month basis at your previous rate.
(So for example: if you sign up for the 3 month plan, you'll be billed the exact same price on month 4, but won't need to commit to another 3 months.)
If you've been on a month-to-month plan and would like to switch to a 3 month or 6 month plan, you ca do so at any time and will be granted the corresponding monthly rate, moving forward. Please note: you must commit to an additional 3 or 6 months of working together to receive the corresponding discounted rate.
If you've registered for a 3 month or 6 month minimum commitment (with a discounted monthly rate), you may also cancel your subscription anytime with 48 hours notice, before your next billing cycle.
Important: if you cancel before your 3 or 6 month commitment is completed, you will forfeit your discounted rate and be billed for the outstanding balance (the difference between your discounted rate and the original price).
(For example: if you commit to 3 months at $175 and cancel after month 2, then the outstanding balance would be 2 months of regular-priced service ($200 x 2) minus 2 months of discounted service ($175 x 2) for a total outstanding balance of the forfeited discounted price ($25 x 2).
Taking a Break/Holding Your Subscription
If for any reason, you would like to skip a month during your subscription, you are granted on complimentary "break" month. You won't be charged the monthly fee, nor will you receive recommendations or coaching calls during that month. Your subscription will resume the following month on the date of your original billing cycle. If you need to take a longer break, permission will be granted on an individual basis. Please reach out to me directly. Otherwise, cancellation of your subscription will be required and any corresponding outstanding balance will be billed.
Nourish Balance Thrive 1:1 Consultations
If you have paid in advance for a package of nutrition consultations and are unable to continue with the planned appointments, you will be refunded the unused/unattended portion of your investment in nutrition consultations.
Digital Products
If, for any reason, you are dissatisfied with a Salt + Spoon Wellness digital product and you’d like to request a refund within 30 days of your purchase, simply contact Renée and provide your information or receipt and you will be issued a refund in full.
Cancellation policy
With any standing appointment, whether for a 1:1 Food Freedom coaching or a Nourish Balance Thrive 1:1 nutrition consultation, we request that you provide 24 hours notice for any cancellation. With less than 24 hours notice, you may be charged a cancellation fee of $50. If you’d like to reschedule an appointment, please provide as much advance notice as possible.